Breaking Down the CX Summit

December 4, 2024 9:00 -11:00 AM

The Bank Building - 699 14th St NW, Washington, DC 20005

What's happening

Technology, Transformation, Transition, Trust. It's a year of change, which brings new dimension to the value of experience. Where is CX today and what does it mean for the federal government? 

We are breaking down what was discussed at the 2024 ACT-IAC CX Summit, giving us the opportunity to dig deeper into the latest CX insights with government and industry thought leaders.

Agenda

Welcome 

Kick off the event with Accenture Federal Services' CX Gurus, Michael Gavin and Lauren Oliver.

Breaking Down the CX Summit Roundtable Discussion

Join Government Executives and Accenture Federal Services leaders to break down the biggest themes and trends from this year's ACT-IAC CX Summit.

Open Discussion: What's the Tea?

Technology, Transformation, Transition, Trust. What T do you want to discuss? In this interactive discussion, we'll dig into all the piping hot topics.

Wrap-Up

Where do we go from here and how are you thinking about integrating your big takeaways?

CX Summit Discussion
What We Think
How agencies can rebuild, restore, and maintain trust

How agencies can rebuild, restore, and maintain trust

With research highlighting that overall trust in the government is down, what are the steps to take to build and maintain trust among constituents and other key stakeholders?

Read
How to keep customer experience going strong in 2024 and beyond

How to keep customer experience going strong

As trends like Gen AI, shifts in customer values, and accelerating innovation continue to transform society, it’s more important than ever for Federal agencies to put people first.

Read
What moments matter in your inclusive design journey?

Moments that matter in your inclusive design journey

Prioritizing inclusive approaches in our work is an essential first step to improving equity and access to those you serve and interact with.

Read
Why inclusive design matters

Why inclusive design matters - right now.

With constituents relying on Federal agencies for vital products and services, it’s essential they deliver digital-first inclusive experiences.

Read
Experience is Everything

At Accenture Federal Services, we believe in the power and potential to create government experiences that are positively charged.

We help federal agencies create more positive customer experiences by bringing together human-centered design, futures thinking, innovative product creation, marketing and creative services.

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FAQs

How do I obtain access to the building upon arrival?

The Bank Building is located at the corner of 14th and G Street NW. The lobby entrance to the building is located on G Street.

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Can I take metro there?

Yes, the building is located two blocks from Metro Center, with stops from the Orange, Blue, Silver, and Red Lines.

Is there parking at the venue?

Parking is available in the building, provided by Colonial Parking. The parking entrance will be in the alley on G Street, next to the building. The daily parking rate is $21.00, or $15.00 if in by 8 AM.

Features (3)

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Workshops
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Training
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Practicing
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Our team

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Jane Craftson

Executive Producer

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.

Cole Sullivan

Chief Officer

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.

Margaret Fitch

Director

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.