Accenture Federal Services | Google Public Sector Summit

Innovation in Action
AI-Powered Services – Shaping the Future of Federal Health
Wednesday, October 16 | 12:45 – 1:35 PM
Polaris | Ronald Reagan Building

Join Denise Zheng from Accenture Federal Services, Kaveh Safavi from Accenture, and Dr. Kaeli Yuen from Veterans Affairs for a visionary discussion on how AI is transforming healthcare within government services. As healthcare faces mounting challenges in access, affordability, and quality of care—culminating in a workforce crisis—our expert panelists will explore how AI can help tackle these issues. Learn how the convergence of technology, policy, and collaboration is driving a new era of responsive, innovative healthcare services.

Moderator:
Denise Zheng
Chief AI Officer, Data & AI Lead
Accenture Federal Services

Panelists:
Kaeli Yuen, MD
Data & AI Health Product Lead at the Office of the CTO
Department of Veterans Affairs

Kaveh Safavi, MD, JD
Senior Managing Director
Global Healthcare Industry
Accenture

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Lightning Talk
Call Center Transformation
Wednesday, October 16 | 9:00 – 9:20 AM
Upper Oculus | Ronald Reagan Building

Join us as we demonstrate how Generative AI technology is transforming call center operations, one of the many ways we collaborate with Google. In this lightning talk, we'll show you:

• Automated call summarization
• Agent assistance tools
• Multi-modal content creation
• Automated video generation from text
• Advanced post-call analysis

Jeremy Baum
Senior Manager
Accenture Federal Services

Jared Dubin
Senior Manager
Accenture

GEMMY

Rapidly digest video content for informed decisions with GEMMY. Developed by Accenture Federal Services and powered by Google's Gemini models, GEMMY enables users to sift through numerous videos, gain insights, generate visualizations, and create shareable dossiers—all within an AI-assisted notebook.

Intelligent Service Center

Optimize call center operations with a solution designed by Accenture Federal Services and driven by Google Gemini. Automate call summarization, provide agent assistance tools, create multi-modal content, transform text into helpful video guides for customers, and generate advanced post-call analysis.

Federal Customer Experience 2024

As trends like generative AI and accelerating innovation continue to transform society, it’s important for federal agencies to focus on putting people first.

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