Sustaining diplomacy around the globe

Enhancing the success of worldwide missions where the stakes are high and the needs are unique, from security to modernization, and from workplace to program engagement.

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Our commitment to the Department of State

Your world is more complex than ever. Accenture Federal Services is committed to working together with the Department of State to advance key policies and mission priorities, deliver IT services and innovation at scale, and deliver greater efficiencies with its ecosystem partners. We bring the power of the solutions proven in the commercial world and made fit for unique federal mission and security requirements to help you reach new frontiers of speed and outcomes.

As a partner of the Department of State for over 20 years, we have helped the agency be “first” in impactful technological advancements, including the agency’s first mobile application globally deployed, its first Salesforce implementation, and the first enterprise application in Azure Cloud. Accenture Federal Services will continue its meaningful work with the Department of State with a special focus on measuring the impact of diplomatic efforts, countering bad actors, modernizing technology to meet 21st century demands, and other priorities from Secretary Blinken’s Modernization Agenda.

Proven partner

We deliver innovative, inclusive, end-to-end capabilities at the speed and scale for a global, diverse workforce

Advanced R&D and dedicated investments to harness the power of leading-edge technologies including responsible AI/ML, cyber, and quantum

Delivered impactful solutions within Department of State's complex, global environment, including all U.S. Embassies and Consulates

The leading federal partner with AWS, Google, Microsoft, Oracle, SAP, ServiceNow, Salesforce, and Pega  and reach to Accenture's ever-expanding global partner ecosystem

Access to a growing number of small business partnerships with unique expertise

Collaborative, modern approach

Our impact

Accenture Federal Services is dedicated to supporting Secretary Blinken's modernization pillars in FY24, organizing and equipping the Department of State to meet the challenges of the 21st century.

Building Capacity and Expertise in Critical National Security Areas

Reducing Start Up Time for Grant Services
5,500+ hours per year of wait time removed from award processing in myGrants, allowing grantors to rapidly start mission-critical initiatives

Combatting Semiconductor Supply Chain Shortage
Rapidly delivered first-of-its-kind analytics environment to identify supply chain vulnerabilities and strengthen strategic partnerships

Strengthening Security Investigations
3 person matches discovered at one post by using AI/ML on incident and visitor data, enabling agents to investigate and protect personnel

Building and Retaining a Diverse & Dynamic Workforce

Ensuring Quick and Accurate Employee Payments
400%+ reduction in payroll intake request completion time (from an average of 10 weeks down to 2 weeks)

Building Healthy Recruitment Pipeline
33% increase in applicants across priority Department vacancies driven by a 10.9% increase in DOS Careers social media followers

Improving Workforce Experience
80% reduction in time to complete telework agreements using ServiceNow for 500+ bureau staff and a 95% reduction in processing time for cost-of-living allowances

Reinvigorating In-Person Diplomacy and Public Engagement

Managing Global Relationships
7,000 users logged 7.7 million diplomatic relationships to manage engagement and event tool supported 17,000 events to further diplomatic efforts with 1.4 million guests

Connecting Alumni Across Globe
2 million ECA alumni connected using Salesforce to network and job search

Expanding Treatment Amidst War
12K individuals provided with AIDS treatments through new points of service for displaced Ukrainian populations

Modernizing our Tech, Comms, and Analytical Capabilities

Navigating the Information Space
800,000+ daily news articles and social media posts translated and analyzed through AI in Northstar to enable rapid response and decisioning on emerging global situations

Modernizing Mail Shipment Tracking
27,000 new data points captured per day without processing time increase, for private-sector-like “informed delivery” experience

Enabling Afghan Relocation Efforts
200+ days saved after restructuring a query that improved the reliability and speed for ingesting interview ready Afghan immigrant visa applicants

Insights and perspectives

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Technology Vision 2024: Human by Design – How AI Unleashes the Next Level of Human Potential

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Reinvention in the Age of Generative AI

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Quantum Computing – Promising Revolutionary Change, Across the Federal Landscape

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Five Focus Areas for Federal Generative AI | Accenture

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People First: Federal Customer Experience 2024

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How Generative AI can help government address complex problems

Immerse yourself in innovation

Bring together the best in emerging technology, design and talent to solve problems and create more value so you can keep pace in a complex world. All to move your mission and your people forward. Join us at The Forge®: Because when you connect people, their ingenuity, and expertise, with the right technology, it leads to breakthroughs that create better paths to reinvention and an even greater impact for your people, customers, and partners. 

Analyst recognition

Security Services

A Leader in the IDC MarketScape: US National Government Professional Security Services (2024)
Accenture Federal Services has been named a Leader in the IDC MarketScape, recognized for our strengths in technical expertise, industry domain experience, innovation ecosystem and public-private partnerships. 

Professional Services

A leader in the IDC MarketScape: US federal government cloud professional services (2024)
Accenture Federal Services has been named a Leader in the IDC MarketScape, recognized for our strengths in technical expertise, understanding the federal government and unique requirements of agencies, architectural strategy and road maps, Cloud Innovation Lab, human side of cloud, vast innovation ecosystem with numerous technology partners, and project management skills. 

Small business partnerships

We’re invested in creating new opportunities and expanding strategic partnerships with small businesses and universities to discuss capabilities and uncover new opportunities for collaboration. These efforts help small businesses grow and extend our efforts to bring innovation to the Department of State’s unique mission needs.

Our Small Business Program has been recognized with an “Exceptional” rating by the Defense Contract Management Agency (DCMA) in our last four years and was described as “an exemplary program that should be used as a model by other contractors.”

Upcoming events

Meet with our leadership and experts attending these industry events:

AFS Small Business Day

Oct. 3

Accenture Federal Services Small Business Day Washington, DC

Register
NVIDIA Summit

Oct. 8-9

NVIDIA AI Summit 2024
Washington, DC

Register
Google Summit

Oct. 16

Google Public Sector Summit
Washington, DC

Register

Accenture Federal Services sponsored events:

ACT-IAC Imagine Nation

Oct. 27-29

ACT-IAC Imagine Nation ELC
Hershey, PA

Register
CX Summit

Nov. 15

CX Summit
Arlington, VA

Register
12th Annual Development Conference

Dec. 10

12th Annual Development Conference
Arlington, VA

Register

Leadership

Anthony Pinheiro

Anthony Pinheiro

Managing Director

LinkedIn

Ellisa Wright

Ellisa Wright

Senior Manager, Diplomacy & Exploration

LinkedIn

Marc Sabbagh

Marc Sabbagh

Senior Manager, Digital Diplomacy

LinkedIn